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Andrew R

1 reviews | Active since Feb 2017

22 Mar 2017, 12:13

Telkom don't give a damn!

<p>After months of backwards and forwards with poor service, I've decided that Telkom simply don't care!</p> <p> </p> <p>In summary, I have visited their walk in stores, utilsed their online chat centre, send emails and phoned their call centre dozens of times over the past three months and still have no answers. Telkom are not currently able to satisfy their contractual obligations!</p> <p>To this end I cancelled my LTE contract on the 8th of February and was told last week that this has still not being attended to, this notwithstanding written commitment to a respond within 21 days. Further to this, the quality of calls on my two telkom cellphones has not improved and 9 of 10 whatsapp calls still fail. As a result, I cancelled the two associated contracts in store last week but have heard nothing since, bar the suggestion from the deskclerk that there might be penalties payable. How can there be penalties when paid services are not being satisfied. </p> <p> </p> <p>Telkom, I invite you to sort this out. Of the four contacts I engaged in, only one is servicing as it should!</p> <p> </p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply22 Mar 2017, 14:45
Official

Good day Andrew ,

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is ***6.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

AR
Andrew R's update31 Mar 2017, 09:49
Reviewer Update

Another week has lapsed without any sign of getting this sorted.

Is Telkom interested?

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Andrew R's update10 Apr 2017, 12:49
Reviewer Update

..............................and another week. Brilliant effort Telkom!

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Andrew R's update19 Apr 2017, 14:50
Reviewer Update

....and yet another week!