Telkom don't even know anything about Telkom

I start of with the promise made to me to get a 2 mb uncapped adsl sent via email. Got .8mb/s if i am lucky sometimes. Go on for few months with this **** and then decide to move and requested a line relocation to be done to my new residence a week before i moved. I was told 7 days. Two weeks after phoned in to find out no one can find the reference number and that the number given to me, is not used by telkom. Requested again for relocating services. Phoned again to after one to two weeks and got a technician to my residence to find out no LTE or adsl coverage at my new residence and was advised to cancel my line. I did all the paperwork at the Telkom branch and sent through copy of my ID with the cancellation form. Some time later I was sent a message that my line has been scheduled for move. lol. phoned in on the 23 rd and 24 th to find out what the status is on cancellation and found out I must go on a site to cancel my line. Was not notified about this. I also tried to find out about space stream but got and arrogant little girl on this number *** who put the phone down on me for swearing one word of frustration. Still no internet, refund or info on space stream.????