TELKOM DON'T CARE

On 24 June 2015 a new account deposit of R700-00 was paid for our new Business line.Today is the 3rd of July 2015...NO LINE. After having to re-scedule as the technisian came after hours on friday 26 june 2015. The technisian came again on Tuesday 30 june 2015. as the connection point is in the next building the Technisian advised me to get a private contractor to lay a telkom line to where we need the point...He then Left after i told him, being left with no choice...that i will get a private contractor to lay the line. We then re-sceduled for Thursday 2 July 2015. I got the contractor at my own cost, The extra line is in, telkom just convienantly did not come out on the agreed date ( We have received 2xsms,es that confirmed the technisian to come out to site thursday??? Thus...still no Phone line.All they have to do is connect the extension line on both ends and give us our telephone number...Has something like installing a phone become so difficult for telkom????