Telkom doing business *********ly

I formally registered my disgust and disappointment with Telkom for the ********* manner with which they conduct business. I made a call recently to their customer centre and accounts section after I complained with their IT/ Technicians regarding the snail pace of my connectivity and the fact that it remains unavailable for days; leaving us without any connectivity, but I made and still make payments monthly. When I realized how much we as a family needed connectivity; I opted for the Unlimited Home DSL 4Mbps which was supposed to cost me approximately R600; however I never experienced these afore-mentioned services. My speed is less than 3Mbps and it is not unlimited; but Telkom has been benefiting from deducting the full service knowing that I will not enjoy a 4 Mbps where I stay from Brackenfell as it is quite a distance. The latter was tested and confirmed by a Technician. I wrote to them on Thursday, 2019/04/18 3:59 PM demanding a refund on all my premiums/ monthly payments I made over and above the services I received since my subscription till date, but they ignore my e-mail. I addressed my e-mail to ********** ********** and ********** (Phumeza Manya read my e-mail, but no response is forthcoming or at least an acknowledgement). I struggle to get an e-mail for their complaints department. I see that they are evasive, hence I am asking for your help. Kind regards, Mpumelelo .J. Hendricks