Telkom doesnt want to move ADSL line to new location due to vandalism

I am unable to get internet at the new address in Somerset West. We moved houses and sent a request through MWEB to migrate our ADSL line and Telkom did not respond until i spend more than 30 minutes on the phone and Telkom sent a technician. The technician told us Telkom will not install the new line as the lines are ****** each time they are installed.

Now we are left without internet and have been paying for a landline we don't have. Telkom needs to do something about the vandalism, now we are suffering because they are not taking enough measures to protect their lines. Telkom we need internet, this is the 21st century and we can not live without internet.