Telkom doesn't want to make money/Lack lustre service

I contacted Telkom with an ADSL issue, on Thursday 28th May, and was informed my data limit was reached for the month. I inquired about a top-up and was told I can phone 10213 or visit a Telkom shop.

So I went to Telkom Cape Gate to top-up and was told I can only do it over the phone. Phoned Telkom again and was told I can do it online or visit the Direct Telkom shop. I must've been at the express shop, but wasn't told to use the other.

I tried the online route, registered for the internet customer portal, but cant login. I keep being told the login information is incorrect , which I'm sure isn't. Went on Friday the 30th, back to Cape Gate, the Direct store this time, and was told the top-up can only be done online. I haven't been able to reach them telephonically since to resolve my issue.

I'm thus frustated with Telkom's service, because the different sections doesn't seem to know what the others can and can't do. Also that I want to pay Telkom for their service, but it looks like they don't want bussiness.