Telkom doesn’t want to cancel my contract!!!

Can anyone please assist me with this issue I have with Telkom online sales.

I app**** for a pocket router wifi deal with a simcard on the 8 November 2022 and my application approved same day. On the 15 November 2022 my order arrived but it was a wrong order (home router not pocket router) and I called them to take it back because it’s a wrong order and they must cancel it.

The driver was sent to my workplace on the 17th November 2022, to come and pick it up. When I called to ask if they cancelled it they said “yes”.

To my surprise, towards end of December I got a notification that an amount of R379 will be deducted from my account from the 31 December 2022. Mind you, I have sent the router back with the sim card, I am not using it.

I had to call them back again to find out why am I getting such notification about a debit order, did they not cancel it? Now the answer was “no” and I filed a case, they gave me a case numbe two weeks ago which has not been resolved yet.

My fear is that, I have a credit score that still looks good and this whole issue is going to mess up my credit score and I will be blacklisted.