TC
Thomas C
1 reviews | Active since Dec 2011
25 Aug 2015, 13:15
Telkom doesnt tell customers about throttle
I noticed my adsl uncapped line speed dropped from 2Mbs to 0.40Mbs. Phoned the call centre only to find out I am a \super user"?? And my line has been throttled. No notification nothing! Just BAM we have decided to throttle your line! Get your act together TELKOM! I pay you more than R600 a month for a service! After this I'm looking for a new service provider! """
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Telkom's replyOfficial
25 Aug 2015, 14:17Hello Nero7812,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138229
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138229
Regards
Luleka
Telkom Social Media Team
Telkom's reply25 Aug 2015, 14:17
Official
Hello Nero7812,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138229
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and contact you soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM138229
Regards
Luleka
Telkom Social Media Team