Telkom doesn't take its customers serious

I have been using Telkom for the past 4 if not 5 years , last year I stopped receiving SMSs from everyone, all organisations including Telkom. I cant even check de airtime balance, I went to Jabulani Mall n Protea Glen Mall Telkom stores to have my SMSs problem fixed buh nothing changed. so I still with dis problem till today. 2 months ago I bought Telkom Data (dnt know what it meant n what is for) n I couldn't use it on WhatsApp nor Internet. 4 days ago I bought Telkom monthly data worth R59 it too I can't use it I called Capitec to determine if the purchase was successful, thy agree then I called Telkom customer care, 5 customer consultant later my data problem hasnt been fixed. Telkom's customer service is poor