Telkom doesn't respect Consumer rights, its Horrific

I had a horrific experience from Telkom as a whole, from Branch and Call Centre. No one take responsibility or accountability, the only thing they rely on or base their reasoning is "Its internal Process". No direct lines or email where you can have meaningful discuss with anyone in position of Authority. Surprisingly Invoice is not regard internal documents

They will never provide anything in writing, let respond to queries in writing, nothing ever gets resolved from their Call Centre. Worse part you can't follow-up on anything with the Call centre, you always have to start from scratch.

The answer is always "That's what is on the system" you asked for the same information to be shared with you in writing, you get told we can't because we not allowed to share internal information, Can you imagine being refused personal information that is directly linked to you.?

For me this is madness at the highest level, you make decision about me yet you deny me access to the same information? Isn't that a violation of the following consumer rights? 1. Consumer Right No. 4: Right to Disclosure of Information 2. Consumer Right No. 6: Right to Fair and Honest Dealing 3. Consumer Right No. 9: Right to Accountability from Suppliers.

I spoke to Ditebogo Buke for a wasted 20 minutes and I spoke to Sizakhele Mtimkhulu.