Telkom doesnt reconnect our data line

Our Telkom mobile LTE lines was suspended because the debit order didnt go through. Now I understand that we didnt pay, and we fully except responsibility for not paying. When we noticed that the debit order didnt go through we paid immediately and forward the proof of payment to the accounts department. This was on Wednesday the 18th of November 2015. Since then I've been on the phone with the consultants daily for many times and each one has a different story, 24 hours, 48 hours....as the days go by the hours increase. Yesterday the 20th of November I phoned the 081180 nr and spoke to Zoma there who assured me that our lines will be reconnected that afternoon at 12h00 or latest that evening. Well its Saturday morning and its still not connected. I just spoke to another person now who says it will take 7 working days. I mean really??? Telkom is a big institution and it takes them that long to unsuspended a line. Payments reflect into bank accounts either immediately or the next day. Its really frustrating as we use the internet for our business and we cant work since Thursday.