Telkom doesn't know what they are doing

On the 8th of December 2017 there was no internet and telephone. Reported the fault on 10210, receive a ref.no. Two days later I noticed that it was cable theft (not for the 1th time). When a Telkom technician came, I told him what happend. Up to the 20th I called several times with 10210 and asked for an update on the fault. Everytime the same answer, it is in de hands of the technicians and they will give you a call, never happend. On the 20th I received a SMS : "Due to repeated cable incidents in your area, Telkom has decided to offer you an alternative solution. Details will be shared shorthly". By the end of January 2018 still not heard. I blocked my debit order to Telkom because I anticipated problems. Went to the Telkom shop in Stellenbosch, was told that there was no good alternative available. Had to send a special form to Telkom to cancell my contract, I was more or less forced to do so because Telkom refused to restore the fault. Late in January I received a SMS : "We are saddened by your dedision to cancel your ADSL service etc. etc". In between several messages with reminders for outstanding payments. On the 26th of January the same message about the cable theft and an offer for an alternative and finally on the 31th of January the SMS: " Dear customer your reported fault was restored. If the problem still exist etc.etc." Of course nothing worked, nothing was restored. Conclusion: The one Telkom department has absolutly no idea what the other deparment is doing, the hughly fail in communicating with the customer and after almost 2 months still no refund and proper answers.