Telkom doesn't know customer services they are very poor

on the 23.11.2018 i was debited R240 for the first debit and i have received an sms notification confirming the waybill number- ********** 5A and the sms stated that i must wait for 3-5 working days i patiently waited for the hoping that i will get my order, on the 30.11.2018 i call telkom call center on the number 10213 i was assisted by an agent i cant recall her name" she advised that the was with the courier and said i must call the courier company and give me the number and and she confirm waybill number as per sms received on the 23.11.2018, i called the courier company and gave them a tracking number and they told me that they dont have any order with them, and i call i again and i spoke to another agent she told me that " the phone was sent to the courier and she said i must call the courier number i told her that i already called the courier and i requested the supervisor she refuse to give me the supervisor and i requested my application to be cancelled and she said it a requested has been sent to be cancelled however i haven't received the cancellation sms, and i called again after on the 03.12.2018 and i spoke to nonthobeko mkwa**** who advised me that the application is with the courier to my surprise i have requested the cancellation and a refund and i request to speak to supervisor i was transferred to the supervisor when i tell her that i want a refund she said the is nothing she can do as the she transferred me to finance team and the finance team said they cant assist as the payment is not reflecting. Telkom doesn't know customer services they VERY BAD.