Telkom doesn't have my vote anymore!!!!

I have been a client of telkom for more than 20years and for the first time asks for a payment extension,where the consultant tells you all the stuff you already know and not at all helpfull. The do tell you that you can only ask gor an extension when your account are not overdue (with a few days) they already give you 15days and you have to pay 40% of the amount to get the extension!!!!never in my life to be a loyal customer of telkom have i been so put off!!!i think its time to switch to a different provider and will certainly not recommend telkom anymore,because they dont value their customers at all!!!!dont think for one second they are for their clients,only their money!poor services which i should have complained more of!