Telkom doesn't have an option to cancel an account on request.
Telkom claims they can not deactivate my account when I request them and I have to wait for their turn around time that takes up to 2 weeks at times to have my subscription terminated.
I have advised that I have made payment and they are telling me there is no option to received proof of payment.
Hi sithabiso-selby-ntumba,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi sithabiso-selby-ntumba,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team