*** #TELKOM DOESNT GIVE A DAMN ABOUT CUSTOMER SERVICE

So i asked my mom to take up an LTE contract on her name that would debit from my account, i work from home so i need it for work, we agreed on what was supposed to be a fixed amount except for the calls i make that has been the case so far, so i pay a fixed amount from the LTE and get billed from whatever call i make, until i got my statement for June payable end of July and there i noticed there was an additional amount i didn't know about, i called them they needed to do a security check with my mom since the account is in her name, we did that and i spoke to a consultant by the name of Ntabiseng Makena this was on the 24th of July, i explained the issue and she told me the additional amount was for something i had subscribed to that charges me R3 per month, first of all i have not subscribed to anything and when i asked what it is i was subscribed to the system suddenly got slow and she couldn't give that information, i asked to speak to her superior and as expected all the team leader were in a "meeting", i have been a team leader in a call center for more than 5 years and i can tell you for a fact that it is not allowed to leave the call center unattended, some consultants work under supervision, there are escalations and complaints that need to be handled by a team leader and for this reason it will never make sense to have all the team leaders in a "meeting" even if they are if a client wants to speak to a team leader then they have to get out of the meeting and attend to the client who is supposed to be important, anyway Nthabiseng's team leader by the name of Masilo Mohale was supposed to call me back, i asked for a turn around time and i was advised there isn't one, my question is how do you then hold anyone accountable if there isn't a turn around time by which a client must expect a call. today is the 26th almost 48 hours have lapsed and i am yet to receive a call, i am disgusted by this lack of customer service from an organization as large as Telkom, this is unacceptable, i want a superior from Telkom to call me and fic this mess or refuse to help me so i can escalate this matter to the ombudsman. I've got a pretty decent social media following too so that should also come in handy, someone d-needs to do their ****** jobs or get fired, there many people out there looking for opportunities that these consultants and team leaders are ****ing on. DO YOUR DAMN JOBS AND CALL ME BACK.