Telkom doesn't give a damn.
Countless emails and no response. The company does not care about customers or customer service and they still have my phone.
Worst cellphone company in South Africa. Given the poor response. Or rather no response.
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Replies (2)0
Replies (2)'s updateReviewer Update
27 Oct 2017, 13:18You have not called me. You had told me you are replacing my phone because you couldn't communicate what is wrong with it when I asked and raised my concerns and it can't be repaired and now I get a notification it's being repaired. It has been with you for 3 weeks and we agreed on replacement given neither of us seem to know what the issue is!!!! This looks like dishonest behaviour. In addition to inefficiency and constant ignoring of emails!!!
's update27 Oct 2017, 13:18
Reviewer Update
You have not called me. You had told me you are replacing my phone because you couldn't communicate what is wrong with it when I asked and raised my concerns and it can't be repaired and now I get a notification it's being repaired. It has been with you for 3 weeks and we agreed on replacement given neither of us seem to know what the issue is!!!! This looks like dishonest behaviour. In addition to inefficiency and constant ignoring of emails!!!
's updateReviewer Update
27 Oct 2017, 13:21In addition I was advised of a 2 day turnaround on the order of a new phone and delivery. It is now a week later. Furthermore, I have to constantly call for anything to get done. You confirmed via email of a phone replacement and nothing!!! Appalling service and communication.
's update27 Oct 2017, 13:21
Reviewer Update
In addition I was advised of a 2 day turnaround on the order of a new phone and delivery. It is now a week later. Furthermore, I have to constantly call for anything to get done. You confirmed via email of a phone replacement and nothing!!! Appalling service and communication.