Telkom doesn’t give a ****!

I am so disappointed! My husband has had an account for years and never missed a payment. We were very lucky that our business survived the lockdown. We were waiting for a payment so that we could pay our account but the cut is off. My husband called them and explained our problem. The person he spoke to was very helpful and told us that help was available because of COVID and we just needed to write him an email to explain our situation. I told him that we are self employed and had no financial help from anywhere. We had restarted our business again with no money and that we would receive payments at the end of the month and bring our 1 month arrears up to date. I received a reply saying that my email was being reviewed and that I would receive feedback. I have received nothing and our phones are still disconnected after a week. I cannot run our business like this!!! I will be cancelling our contracts and will be looking for another provider. Well done Telkom you really don’t give a **** about your customers!!!