Telkom doesn't ever respond to any communication

I went to the Cape Gate store to upgrade my contract on 4 April. The sales lady told me the phone will arrive in 2 days. I emailed her after 4 days, she didn't even bother to reply. I went back to the store on 8 April to find out what's going on, and simultaneously upgrade my other number. Again I was told it will provably tke another 2 days. Again, no contact whatsoever. I've been back to the store a couple times, since no one replies to emails. After 3 weeks of waiting, I went back to the store AGAIN, to find out what's going on, just to find that the manager, according to the sales consultant, cancelled my order. That is utterly ridiculous. I've already been waiting on this imaginary waiting list for 3 weeks, since someone just cancelled my order. Needless to say I am livid. Can someone please just freaking communicate and actually update me on what the hell is going on. Am I ever going to get a phone, or should I just cancel and go to someone else that can actually help me. The sales person promised to phine me the very next day. Its been 5 day, surprise, still no contact. I filled out a complaint on their website. And surprise again, 5 days, zero contact. For a communication company, they really don't kow what the hell the word means.