Telkom Doesnt even know what MBPS i am running

Our business has been struggling with Telkom for the last 2 months. We have lost so much money because of Telkom and our internet being so unstable and on off on off all the time that we cant do any proper work.....We will be taking it further if thIs is NOT FIXED ASAP. We have been helped and **** to by every consultant we have spoken to....Telkom has No ****ING IDEA WHAT MBPS LINE WE ARE EVEN RUNNING everytime i ask i get n different answer from the consultants. The sales consultant Kovillan Pillay helped us and sold a 20mbps line to us and after that we kept having problems..... 3 tech guys were dispatched to us which all 3 said we should downgrade to a 10mbps line as a 20mbps line overloads in our area and this makes the internet so unstable which i really do think is true but nooooo the sales people know mos BETTER! THEY ****ING DONT! Sales people should go work in the areas and actually see *** is going on because they have no clue at all...i have requested over email Kovillan to cancel the order and also vocally asked him to cancel it its almost a month now and its still not cancelled...last week Wednesday i spoke to a guy(Hopolango)while the tech was here first and he told me he will phone me within an hour when the order is cancelled and we will place a new one.....never phoned back

Then i phoned Thursday again and a lady with the name Samantha picked yp the phone and she told me the order hasnt been cancelled yet and will take up to 48hours....she will phone me as soon as it is cancelled....still no call

And this morning i phoned and a lady picked up and told me that the order wasnt cancelled and isnt in the process of being cancelled but still being approved?!?!?!?!?!?!?!?!?!?!?!....*** TELKOM!!!! WE WILL GET RID OF YOU SOON AND PLEASE EXPECT A LAWYERS LETTER. I PROMISE you i have phoned telkom more this last month than any of my own customers and suppliers! FIX THIS TELKOM!!!!!!!!!!!!!!!!!!!!!!