Telkom doesn’t care and have left me without internet or an office line for 3 weeks

After giving proper notice that I am moving and need to relocate my Telkom account, I was told a technician was going to get a hold of me to make an appointment to come and sort out what they needed to. Well my call was made on the 25th of November. After calling Telkom 4 different times this week, I was told a technician called me on 1 November and my phone was off (*******) and therefore, no appointment has been made and my internet has not been relocated. Well guess what guys, it’s the 10th of November and I’ve had no internet for 3 weeks. No one has called me. I was told on the 6th that someone would be at my house within 48 hours to sort the internet. Once again, obviously not been done. I was told on the 8th it’s been escalated abs someone will call me. Not done. Now it’s the weekend. Guess I’ll go without internet some more. However, Telkom is still happy to and is debiting me the fortune for my monthly internet service? You can take people’s money correctly Telkom? I require Telkom’s immediate response because this is absolutely disgusting. The only reason you’re in business is because people have no other choice. I now have no internet and I work from home and my office line isn’t working either. Shape up.