TELKOM DOESN'T CARE ABOUT THEIR CUSTOMERS - PATHETIC SERVICE

Number in question ********** . My mother didn’t receive her data last month & also haven’t received her data this month. She has a 5G data contract & I have a 60G data contract. The account is in her name, but I am paying the bill. Last month she phoned to report the data not loaded. She received a reference number ********** 1. Nothing happened & she phoned again. Made about 8 calls & every time the agent tells her the data has been used. They send her a call records sheet which I calculated. It didn’t even add up to 5G, but to 2G which her son bought for her because she didn’t get the data. Last week she received a message to say her case is resolved. Still no data, but I am paying for the data. This is pathetic service, actually worse than that. Both her contracts are due for upgrade now, but we are going to cancel both contracts with immediate effect if she doesn’t get her data for last month & this month within 48 hours. I will also comment this on social media so more people can see how bad your service is.