Telkom doesn't care about their customers

In May 2018 I was retrenched from my company.

I asked telkom to put my account on hold, but they were unable to assist in that manner. They told me I needed to go in branch to be helped, I went to two different branches, who told me as the phone was purchased telephonically I needed to sort it out over the phone. In order to keep my account active i tried making payment with the details given to me from the telkom agents. My account was suspended anyway because they apparently never received the payment. Now in January 2019 I just started a new job, and telkom took the full amount of money that I owed them, but my account still remains suspended. I tried contacting their agents but with no answer, only a machine tone telling me I'm still outstanding.. Although they took the full amount owed.

I am surprised that they couldn't help me in the first place, and the lack of help from their agents.

I really liked their service, but have lost faith in their customer relations.

As I cannot get hold of them, I hope they get hold of me so I can tell them how upset I am with their service. In the meantime I am happy to tell my friends, and family who support telkom what service they can await if they happen to be retrenched in the future.