Telkom doesn't care about their customers

I feel disgusted to the point that it is starting to feel like Telkom cares more about their money than about customer service. I have made numerous calls to have my Wi-Fi restored and instead of sending someone to investigate the issue they insist on a payment of R350 before doing anything. I have called and asked for my password to be reset and instead of having this done on my first attempt when I spoke the lady, she disconnected my call and left my issue unresolved, which boils down to further appalling customer service. I have done all the steps to sync my Wi-Fi and reset the password but I feel like I am just another person who they are willing to ******* in order to reach their monthly budgets. My uncle who is a technician for Telkom, said the problem is on Telkom's side. Telkom should be ashamed of this kind of treatment their staff is giving their customers who pay their salary at the end of the day. If this matter isn't resolved within the next 24 hours I am forced to contact the Consumers complaints commission for further assistance and take the necessary steps to have this taken care of.