Telkom doesn't care about its clients!!

My phone was ****** over a month or so ago and it is insured with Telkom insurance. I reported the ****** phone immediately to the police and Telkom to block it. Went to the store in RoseBank and I told to go back to the police station to do an affidavit which I did. After the run around and sending them all the documents and trying to call the insurance for the last two months everyday I still cannot go through their lines and yet I still pay the contract! Whats the point of insurance??? Telkom doesn't care and tells us its their insurance and their insurance told us they're waiting for some documents from telkom