Telkom doesn't care about customers

I'm am so ****en upset I upgraded my contract yesterday and after beening a loyal telkom customer I upgraded to a Acer laptop with a printer package for my wife of which when I got home and we tried to switch on the laptop it didnt switch on not at all I then proceeded to go back this morning to have it change out and get a new one to my surprise I got the and I was told that they wont take the laptop back and that I needed to send it to be fix of which I could understand why I needed to accept a laptop that was broken and they eventually after 1 hour of going back and forth a asked to speak to the manager and apparently no one in telkom could help me so I'm canceling and will be canceling my wife's products as well and I will be letting everyone know that telkom doesnt care about customers and that customer service is poor I honestly cant believe this I lost 3 hours of work because that is how long I had to deal with telkom poor service