Telkom doesnt care about customers

I really like the fast internet service that Telkom provides, but as for their billing operation, it can really drive you nuts. I was warned that my account will be suspended, but when I tried calling them to make the payment I couldnt get through to them. As a result my account was suspended. But on the 15th of November a 2 month debit order went through. so I called and the agents told me that they will escalate the issue for my payment to be allocated. I dont know how many times I called and they told me the same thing. 12 days have gone by and my LTE and phone are still suspended. This is ****************. And I was warned not to go for Telkom but hey now I am trapped, because they say If i want to cancel the account I need to pay off my phone and reuter. This is the worse service I have ever received from a service provider