1 reviews | Active since May 2016

14 Dec 2016, 14:00

Telkom doesnt care about clients

<p>WIFI so slow since mid November that its imposible for me to get all my work done,which costs me money. Thats on top of the R900 im throughing away this month.. Speak to customer care ( really?) I was told the problem is not their fault. This after being to one of Telkoms branches,where I was one of MANY customers who had their router with them with exactly the same problem.</p> <p>Foertunitly my husband was with me when I spoke to "customer care". He explained why the probklem is with Telkom. Only then,after many phone calls,etc,did she say she would escalate the matter.</p> <p> </p> <p>So my question is this,</p> <p>Surely I have every right to stop my stop order as Telkom is in breach of contact?</p> <p>And a refund for the period WIFI is not working as it should.</p> <p>Yes funny,I know.</p> <p>If Telkom sees fit to contact me kindly email me</p>

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Replies (1)
Telkom
Telkom's reply14 Dec 2016, 21:42
Official

Good Day,

Thank you for making contact with us.

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Regards
Yazied
Telkom Social Media Team