Telkom Doesn't Care

So sick of Telkom. My ADSL line went down just under two months ago. After spending about a month trying to figure out what was going on, being told it is a cable fault to being told the cables were ****** and may be replaced depending on the risk of the area, to the cables not being replaced even though we are a low risk area. Eventually was given a number to call for migration. Was told an order was placed and migration would take around 3 to 4 weeks. After three weeks when calling in for yet another update (as no one ever called me back) I was told no order was placed and no one could pick up the reference numbers I was given. I was then told the migration had been created and I would need to wait another 3 to 4 weeks for delivery. I was given an order number and told to call back in a few days. When I did the order number no longer existed and had been changed. I was given a courier number to get hold of with the order number to be able to pick up the devices myself, but the courier had no idea about the order and could not track it. When calling Telkom after a few days trying to tack it with the courier, I was told that nothing had been done yet and the order was not closed and abandoned and could not be told why. When asking if there was anyone I could direct a complaint to or follow up with I was told that they do not know. Gave up and cancelled my Telkom and moved to Rain. Cheaper and so far much better than Telkom. Though I had to keep my Telkom landline out of necessity.This caused me a massive loss finacialy and time wise.