Telkom doesn't care.

Since telkom called me end of May to upgrade my wifi router and sim from a 20-20GB to a 40-40GB data package, I have not had internet since then. I have since went to a telkom branch in Capegate mall and received a ref no.***, which according to telkom customer care doesn't exist. I have a sim order no.***A which has been in the process of registration since who knows when. HOW LONG DOES IT TAKE TELKOM TO REGISTER A SIM CARD?! IT'S NOT LIKE I'M STARTING A NEW CONTRACT HERE. Today all I'm told is that I should wait. After a month of nothing happening and they tell me to wait. I'm appalled with thier service or lack thereof.