Telkom doesn't care

I am without internet connection for 2 weeks due to Telkom. I wanted to move over to Telkom so that my adsl and phone line is with them. I called to order and was told to order online and also to cancel my subscription to the current ISP I was using. I did that, only to find out that Telkom had no received my order and I had to context them again and placed another order. They didn't follow up with me and when I tried to do contact them I am told after a very long hold time that the system is offline, everyday the same thing, system is offline. Then I call back 6 times yesterday because once again the system is offline and they keep giving different times to call back. Finally a guy assists me but then gives me the shocking news that a technician has been out to our area but found no ports available to connect us, so that will take another week of investigation. Why was this not communicated to us? Why was it not even told to us that a technician came out? Why was it not communicated that there is an investigation? Now I am sitting without internet for another week. Where am I supposed to get my internet connection from? Do you provide us with cellphone data? You advertise all these new products but you can't even get your customer service online?

Do you give poor service because you have no competitors?

What is the resolution to this Telkom? Why advise me to cancel my line and you can't even provide me with the internet connection?

I need you to solve this asap.