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Vincent S

1 reviews | Active since Jul 2018

25 Jul 2018, 15:13

Telkom doesn't care

Telkom has relocated my adsl line without my consent. It has been months now since this has happened still they can't get my internet working I have wasted hours on hold with with them. Telkom doesn't care about customers don't make the mistake of choosing them as your isp

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Replies (4)
Telkom
Telkom's reply26 Jul 2018, 11:00
Official

Hi ***,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Garreth
Telkom Social Media Team

Telkom
Telkom's reply26 Jul 2018, 11:00
Official

Hi ***,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Garreth
Telkom Social Media Team

VS
Vincent S's update27 Jul 2018, 09:11
Reviewer Update
My query has been received long ago and you're staff keeps on making empty promises. The last time I phoned I was told by the 24th of July my service will be up and running.
VS
Vincent S's update27 Jul 2018, 20:35
Reviewer Update
So another week goes by and Telkom still failing to do anything about my problem. No attempt to contact me. All I get is a half assed copy and pasted apology.