eW
eugene W

1 reviews | Active since Sept 2015

28 Sept 2015, 08:48

Telkom Doesnt care

Ok so i have logged a fault on the 20th of August 2015 it is now 28th of September.. My adsl just went off saying no link.. so i logged the fault, afer holding for 25minutes to get through i had a person asking me what the problem was, i explained it to them and was told they will look into it.. After few days i phoned back holding for 20minutes to be told that there were no technician assigned to the job, so i escalated the call. 3days after i phoned again holding another 20 minutes, got told that they are working on the exchange and they were going to reboot the ports. after another 3 days i phone back, and were told the link to the exchange was damaged and they need to fix it. after another 3 days i phoned back again holding for 15 minutes, got told that there were still no technician assigned to the fault, spoke to a department manager and was told a technician will immediately be assigned to my fault... Phoned today and were told that there is still no one attending to the call... and the manager will phone me after he spoke to the technician..<br> More bull **** stories and passing the buck.. a month without internet and im still paying my account, COME ON

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Replies (1)
Telkom
Telkom's reply28 Sept 2015, 09:07
Official
Hello eugenewolfaardt,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Technical Team and feedback will follow. ***

We sincerely apologize for the inconvenience.

Kind Regards
Tebogo N
Telkom Social Media Team
***

Best regards,