telkom doesnt cancell my contract

after my 1ste hello peter complain I received this reply almost immediately with a ref number<br> <br> Hello wartrax,<br> <br> Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.<br> <br> Your ***<br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Moenieb.<br> Telkom Social Media Team. <br> <br> I have stil to receive a call from Telkom or any further communication to resolve this in the meantime I must stuggle with my old phone because I cant upgrade as Telkom doesn't release my cell number witch I have for atleast 15years<br> <br> bad service and no communication from Telkom wont recommend anybody to use Telkom mobile<br> <br>