TELKOM DOESN'T BOTHERED TO RESOLVE DISPUTES OR COMPLAINTS

Last year I have open an DSL account for my Son and it happen that in June 18 he moved from where he was staying in Sunnyside to Pretoria north. I called Telkom to inform them that he was moving and I need them to transfer the line from Sunnyside to Pretoria north. One week after he had moved Telkom inform me that there is no cable in the area and that I should cancel the contract on DSL and apply for LTE. I did the cancellation immediately . In august I received an DSL invoice . I phoned Telkom and explain everything to the agent who was helping me and he promised to sort out the complaint. later on i when to Telkom Menlyn to open a LTE account and I was informed that they couldn’t help me because the previous account on DSL has not been cancelled therefore in arrears. After my complaint a new account was open with Telkom and the previous account still not closed apparently because i am still receiving invoice from them. On Friday I received a message that i will be blacklisted for R 5101.15. I really don’t know how I can pay for something that was cancelled in June. My Son never used internet since June 18.I don’t know how many time I have called Telkom for the same issue and I couldn’t get help. These are some off the reference number a trace ********** 0 ********** 3 ********** 0 ********** 6 ********** 6 ********** 9 ********** 1 ********** 9 ********** 7

I don’t know why I was handed over to a Debt Collector. Since June 18 my son is not using their DATA and how can I get two connection services for the same address and it not even a commercial place.They have a possibility to check if their DATA was used.