Telkom doesn't assist but insists we must pay!

Not moving line into holding pool so I can move to another provider.

I requested Telkom to move my adsl line into the holding pool on 9 June 2017. After receiving no response I sent a follow up email on 30 June 2017. On 4 July 2017 I received an sms from Telkom stating my line has been placed in the holding pool and I must contact my ISP to move the line over. Contacted the ISP and they informed me that the line is not in the holding pool. Again now on 26 July 2017 I phone telkom and I'm advidsed that no one has attended to the tranfer of my line and that they will escalate it. So this means that I will have to pay telkom for another month for my line rental. On top of that, I am being charged for a 20Mb VDSL line that according to my new ISP only registers as an 18Mb line. Hense the reason I want to move to another provider.

Telkom is purposefully delaying my line transfer in order to keep billing me and reducing my line.

I posted this originally almost a month and a half ago, received a social media reference number AI ********** and was promised a speedy resolution. I am still awaiting a response and some assistance, surely it cannot be that difficult to place a line into the holding pool.