1 reviews | Active since May 2016
Telkom doesn't want to help!
<p>On the 10th November, I logged a fault after my ADSL line was knocked out by lightning (30CRK101116). I followed up on almost a daily basis. Then on the 17th I was informed that the call was closed - that without anything being done! A new fault was logged for the same think (150CRK171116).</p> <p>At last they phone me on Sunday afternoon (20/11) to tell me that they will now look at the issue. This morning 21/11, I get an SMS that my line has been suspended for non payment! MY ACCOUNT IS ONLY DUE ON THE 1st DECEMBER!! Despite this I have now paid the account, but because it was "suspended" the fault call has been closed as RESTORED!</p> <p>I must wait for 48hours for the payment to show on their systems before I can reload a new fault for the same thing!</p> <p>Come on TELKOM get your act together and do the work your captive audience relies on! YOU are at fault, resolve the issue immediately like you should have done almost two weeks ago.</p>
They came back on the 22nd and said there is still R90 outstanding on my account. Sent them proof that my account is in actual fact in advance! Since then, the silence is deafening!
If TELKOM does not want to/doesn't know how to repair the line I am paying good money for, they just need to say so, and I will then make other plans.
The sad thing about industry in SA today is that HelloPeter is the only way you can ususally get any semblance of service! Very sad!!
They came back on the 22nd and said there is still R90 outstanding on my account. Sent them proof that my account is in actual fact in advance! Since then, the silence is deafening!
If TELKOM does not want to/doesn't know how to repair the line I am paying good money for, they just need to say so, and I will then make other plans.
The sad thing about industry in SA today is that HelloPeter is the only way you can ususally get any semblance of service! Very sad!!
Just loaded a new service (sic) request (13CRK241116) before they come up with a new excuse!
NO SERVICE: 14 days (and 3 fault reports) and counting!
Just loaded a new service (sic) request (13CRK241116) before they come up with a new excuse!
NO SERVICE: 14 days (and 3 fault reports) and counting!
Almost a month now without SERVICE! At least they have not closed this one yet! We wait in anticipation - well, I suppose that they can't bill me for the month - but we'll see!
Almost a month now without SERVICE! At least they have not closed this one yet! We wait in anticipation - well, I suppose that they can't bill me for the month - but we'll see!