Telkom doesn't want new clients

<p>I have app**** for a new 24 month contract on the 4th May R800 a month but clearly Telkom doesn't want any new customers as every couple of days they say they will come and install the line but they just never pitch up, I cancel my whole business day with my clients (This has happened 4 times now) and every time we call Telkom all they say is they'll schedule a new appointment, a colleauge recommended Telkom saying their service is excellent however I am finding their service absolutely non-existent! I have held on just for them to answer the phone for the first time for 28 minutes, no answer, I then put down, the 2nd time was 35 minutes before someone answered, today I held on for 9 minutes just to get a reference number from the lady that took my call! Could your service get any worse?</p>