1 reviews | Active since Mar 2009
Telkom doesn't respond YET AGAIN!
I received a flier on the side of the road from Telkom offering an LTE uncapped bid. I immediately sms'd the words required to the number provided and a day later I received a call from Mobile Talk to close the deal.<br> I asked repeatedly if this was an UNCAPPED deal as stated on the flier. The call centre agent said yes it was, but that initially it would be a 30GB capped deal till I had received the device. He said that once I received the device I would have to phone and convert to uncapped at no charge.<br> Today I called to confirm banking details and ANOTHER call centre agent said it was only a 30GB capped deal and WOULD NOT convert to an uncapped deal EVER.<br> I have asked for the recording of my conversation so that I could take it to the consumer protection council for misleading advertising.<br> BAD FORM TELKOM AND HIGHLY MISLEADING ADVERTISING!!!<br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 13:10:13 | Mon 8 Feb 16<br> Hello tadesca,<br> <br> Thank you for contacting us.<br> <br> This response serves as confirmation that your query has been received. <br> Your reference number is SM198069.<br> A consultant from our mobile team will be contacting you to assist with th---Blah Blah blah!
Good morning
Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the delay.
Regards
Telkom Social Media Team
Good morning
Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible. We do apologise for the delay.
Regards
Telkom Social Media Team
