Telkom doesn't respond

<p>I have been without service on my residential line for 2 months now. I have logged 2 calls which have both been unresolved. I just keep getting a response that it is a cable fault. If it was a cable fault shouldn't all my neighbours and the shopping centre in the area be without service too.</p> <p>Nobody has been out to my home to attend to this query.</p> <p>It just seems like they don't care about the smaller customers. What do I do to get service.</p> <p>Alternatively, who is the next best service provider for a residential and ADSL line. I've reached the end of my Wits with Telkom.</p>