TELKOM DOESN'T PROVIDE FEEDBACK

I app**** for an adsl line with Telkom......only adsl line.....they activated data on my line which I eventually cancelled, then my debit order never went off because Telkom loaded the incorrect banking details. Now two different people are spinning two different stories telling me my services will be suspended, this after I have already committed to when the account will be paid. Why suspend my acc when YOU made the mistake? And why is your employee so rude? Promises to call back and never does......telkom cant even get my cell nr on my acc right nevermind my billing address or banking details and now I the customer must suffer the consequences!!!!! This is very bad service from Telkom. I have logged this query 22 November 2014 , and received a response 23 January 2015 that it has been resolved but it has not. And my line has been suspended!!! I need my ADSL line urgently as I work from home , how do you expect me to pay you if I cannot work???