Telkom doesn't know what they are doing

I recently installed a Telkom line to my residence for internet purposes. Telkom quoted me for a complete package deal. after a month of waiting they finally installed the line but couldn't supply the package. I went to Mweb and they gave me a better rate and way better service. Now all of the sudden Telkom cancelled my line after I told them that I just want the line rental. I called them to follow up and they recon that I must go and pick up my 3G ****le from the store that I didn't even order. Now I have to cancel my order and wait for 21 working days for a new line as they cannot reactivate my line. I wish that there were a different service provider as Telkom clearly doesn't know what they are doing.