TELKOM DOESN'T CARE ABOUT CUSTOMERS

Good day Firstly I need somebody to contact me for cancelation of my contract. You guys render services to us “we” are your clients “we” shouldn’t have to go the extra mile to get something done on our accounts. You guys are working on my emotions and causing me pain and agony I’ve previously been ****** for my Telkom mobile Sim on the 25/03/2016 of which I pay R200 a month for 10gigs(I blocked my sim the same day) and it’s basically a month to month contract now I went in to Telkom several times walking their cause the closest Telkom is near my workplace, the walk is exactly 1.4km it takes me approximately 19 minutes to get there and 19 minutes to get back with only a 45 minute break . When I got there the first time Annie (the agent who assisted me) told me my contract was blocked and I told her yes it is because I blacklisted my sim card cause of my pervious ******* and I would like to upgrade to the new R200 a month contract for 20 gigs with a free router. You guys have put me through hell and I keep getting excuses from the store that they systems are offline and that I should come another time. And now Annie is on leave, nobody seems to be willing to help me. Not even the call centre and I never got a call back for my online application. So I want to be credited for the last two months you guys have debited me for and please cancel my month to month. I’m also informing my dad to cancel his month to month contracts with Telkom. All I want is my R400 back because I can’t use my 10gigs for this month neither will I be able to use my 10 gigs for next month with no sim card.