1 reviews | Active since Oct 2013
Telkom doesn't care about customers
I visited the Menlyn branch more than four weeks ago to apply for the Huawei P8 Lite. The two ladies working that day were very unfriendly and informed me that they had no stock (clearly uninterested in assisting me). I inquired at both MTN and Autopage, both had stock. I decided to apply at Telkom as the data deal was better. The next day I phoned the Brooklyn branch who did not answer their phone. Two weeks later (30 October) I went back to Menlyn and app**** for the phone. The guy said that the phone should be available in the next week. He did not ask me what colour I wanted so the next day I tried phoning several times with no one answering. I then went to the store to ask for a white phone. This Friday I phoned the store once again to enquire about my phone, again no answer. So I contacted Telkom via Twitter. They just said 'sorry no stock'. My friend went to MTN after work today, app**** for the Huawei P8 Lite and received it. No waiting. I am very upset as I' been waiting for quite some time now. Should I not receive my phone before Friday I will leave a complaint with ASASA and the Consumer Commission as you falsely advertise the phone but refuse to deliver. Thank you
Thank you for contacting us.
We will arrange contact for further assistance regarding the delay of the stock on the P8 lite stock.
Your ref: SM166499.
Apologies for the delay.
Regards
Boitumelo
Telkom Social Media Team
Thank you for contacting us.
We will arrange contact for further assistance regarding the delay of the stock on the P8 lite stock.
Your ref: SM166499.
Apologies for the delay.
Regards
Boitumelo
Telkom Social Media Team
