Telkom doesn't care

I have been trying to get a new phone for my daughter.<br> Four weeks ago I completed all the paperwork.<br> Meshack from an outside company assisted me to get all in order, and approved - his service was outstanding.<br> After 2 weeks not hearing a single word from Telkom Mobile, I went to Woodlands Telkom store- they contacted Meshack who did all in his power to contact Telkom on my behalf and arrange for them to courier a device (seems they do not have any devices in any of their stores) to the Centurion branch. He kept me informed during the week.<br> Telkom Centurion was suppose to phone me with updates. Did not receive a single call to date. The phone was supposed to be couriered in 2 - 3 days. Today on day 5 we went to the Centurion store. The device is still not there and the person at the desk did not even try to assist by phoning and finding out where the phone is within this courier process - as a matter of fact he was quite rude towards us and not interested at all to try and assist.<br> Unnecessary to say I'm very disappointed in the service received.<br> Why do Telkom advertise their Unlimited Summer if they aren't even able to source one lousy phone!!!