BM
Brendon M
1 reviews | Active since Apr 2015
19 Oct 2015, 14:48
TELKOM doesn' care about there customers
Please think twice before signing up with Telkom.I have been a customer for 6 months and have been ****** twice by incorrect billing.No one in the billing department takes responsiblility for the mistake. I was charged R700 in July for an UPWARD migration( that does not carry a charge).On the 15th October they tried to take R4200 out of my account for (Upward Migration) on my 2 other lines ,my lines are suspended for a mistake by Telkom. I have complained to ICASA and Hello Peter,no has called me since 14 september 2015.<br> I receive no data and have to buy airtime for an alternative number.<br> DISGUSTED = CASE NUMBER (SM141119)<br>
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Replies (1)Telkom's replyOfficial
19 Oct 2015, 14:54Hello arrow36,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM141119.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM141119.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply19 Oct 2015, 14:54
Official
Hello arrow36,
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM141119.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM141119.
We sincerely apologise for the inconvenience.
Kind Regards,
Zulfah
Telkom Social Media Team
