Telkom Does Not Work

I final get hold of telkom to have an adsl line put in after 2 weeks. the line does not work for another wee and a half, at this point i contact Mweb for the adsl and cancel the data with telkom. Line still dsent work so i call again, the come out and fix on a Saturday morning. all is working well but today i get my account and they are charging me for the ADSL that never worked, not even for a day