Telkom Does Not Work

I am trying to log a fault. <br> <br> I tried to log a fault online - this does not work because the service was / is experiencing a technical error.<br> <br> I visited the store yesterday - waited for 45 minutes in a queue to speak to a representative. The representative could not log the fault because the system to log faults was reporting an error.<br> <br> I am currently on the line with Telkom and I have waited 1 hour and 15 minutes so far ... I am still waiting for someone to answer the call. <br> <br> Please can someone at Telkom - that cares - escalate this matter. It is not normal and I am sure there are many others that are being kept waiting for unacceptable long periods of time. <br>