Telkom does not want you to downgrade or cancel

I have been trying to get hold of Telkom in order to downgrade my line for weeks. I get through to an automated message saying they are experiencing high call volumes. <br> <br> Surprisingly when you call the sales line, the call is answered immediately. The reason I am trying to cancel is that I was promised a DSTV Explorer in November 2014 when I upgraded my line to 10mps. it is seven months now and guess what every Telkom shop claims to still be out of stock!<br> <br> There is also not much difference in the speed between a 4mps line and a 10mps according to my experience, so its just not worth it.<br> <br> Well as I write this its 40 minutes later and still no response. I feel ****med and cannot help but think there are many others like me out there that have been **** to and haven't received their DSTV Explorer yet.<br> <br> OK its now an hour since I have been holding. Maybe they should just allow the \Friendly Call Centre Agents"to go on the same training the sales chaps have to undergo to be as efficient at reducing high call volumes."""