TELKOM DOES NOT WANT TO CANCEL MY ORDER

I app**** for ab online contract on telkom.co.za on the 25th of February 2022. On the same day at 10h19 I received a call to finalise the application. I provided my details, including bank details and the consultant FAILED to tell me that the iPhone 13 (all models) is not in stock at Telkom, instead she told me that the iPhone 13 Pro Max is not in stock however the iPhone 13 Pro was in stock and the phone would be delivered to me with 7-14 days, this was a blatant lie. After waiting for over 14 days for delivery I contacted Telkom and I was told that the order was on hold as there is no stock! I was never notified, had I not called I would still be waiting for an imaginary delivery. When I requested the consultant I was given the runaround and eve made to call Mondo, who knew nothing about my application. Suddenly nobody at Telkom knows how to cancel an order. I WILL REPORT TELKOM TO THE OMBUDSMAN AND TAKE LEGAL ACTION AGAINST TELKOM IF THE ORDER IS NOT CANCELLED! I have made several calls, sent emails and even twitter DMs requesting cancellation of the contract.